Responsible Gaming

Responsible gaming at praise-casino, available to Canadian players via praise-casino-ca.com (excluding residents of Ontario), is based on the principle that gambling must remain a form of entertainment, not a way to earn income or solve financial problems. Our goal is to help you make informed, conscious decisions about when and how you play, and to support you in keeping full control over your time, money, and emotions.

praise-casino is operated by N1 Interactive Ltd., a company registered in Malta (reg. no. C 81457, 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta), and licensed and regulated by the Malta Gaming Authority under license MGA/B2C/394/2017. In line with both MGA requirements and Canadian responsible gambling standards as of 2025, we provide tools, information, and access to independent support services so that you can enjoy online gaming safely. If at any time you feel your play is no longer under control, our team and external support organizations are ready to assist you.

Risk Awareness

Understanding the risks of gambling is the first step in staying safe. Gambling always involves the possibility of losing money, and outcomes are determined by random number generators and chance. You should only gamble with funds you can afford to lose and never see gambling as a way to pay debts, cover living expenses, or generate regular income. In Canada, legal gambling ages vary by province and territory (18 or 19+); you must comply with your local age requirement and never allow minors to access your account.

Common Signs of Problem Gambling

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you originally planned, and you find it hard to stop.
• Thinking about gambling frequently: You often think about praise-casino or other gambling sites when you are at work, at school, or with family and friends.
• Chasing losses: After losing, you feel compelled to continue gambling immediately or soon after in order to "win back" what was lost.
• Neglecting other responsibilities: Gambling starts to interfere with your job, studies, relationships, or health, or you cancel plans so that you can play.
• Financial pressure: You borrow money, use funds intended for bills or savings, or rely on credit in order to deposit or cover gambling-related debts.
• Emotional distress: You feel anxiety, guilt, irritability, or depression related to your gambling, especially when you try to cut down or stop.
• Hiding gambling behaviour: You lie to family or friends about how much you are gambling or how much you are losing, or you create multiple payment accounts to conceal activity.

Self-Assessment Questions

If you answer "yes" to several of the questions below, we strongly recommend taking a break, using our responsible gaming tools, and contacting a support service listed on this page:

• Do you often gamble longer than you intended, even when you planned only a short session?
• Do you gamble with money that you need for rent, food, utilities, or other essential expenses?
• Do you feel restless, irritable, or upset when you try to cut back on gambling or when you cannot play?
• Have you ever borrowed money, used a credit card, or taken out a loan specifically to gamble online?
• Have friends or family commented that you are gambling too much or seem worried about your behaviour?
• Do you think that a big win will solve your financial problems or allow you to pay off debts?
• Have you tried to win back losses by increasing your stakes or immediately returning to play?

If you recognize yourself in these statements, consider setting stricter limits, using a Time-Out or self-exclusion, and reaching out to one of the confidential support services listed in the "Support Resources" section.

Limits & Tools

praise-casino provides a range of tools designed to help you manage your play. These tools are available to all eligible Canadian players accessing praise-casino-ca.com (excluding residents of Ontario) and are implemented in line with Malta Gaming Authority rules, anti-money laundering (AML) regulations, and responsible gambling standards commonly applied in Canadian markets as of 2025.

Deposit Limits (Daily, Weekly, Monthly)

You can set financial limits that restrict how much you are able to deposit into your praise-casino account over specific periods. To configure or adjust your limits:

1. Log in: Sign in to your account on praise-casino-ca.com using your usual credentials.
2. Open your profile: Go to the "My Account" or "Profile" section in the site menu.
3. Access responsible gaming settings: Click on "Responsible Gaming" or "Limits & Controls".
4. Select "Deposit Limits": Choose the type of limit you wish to set:
   • Daily limit - maximum amount you can deposit within a single day (24 hours).
   • Weekly limit - maximum total deposits allowed from Monday to Sunday.
   • Monthly limit - maximum total deposits allowed within a calendar month.
5. Enter your amounts: Input the maximum amounts (in CAD) that you are comfortable risking. For example, you might choose C$50 per day, C$150 per week, and C$400 per month. The numbers should reflect what you can genuinely afford to lose.
6. Confirm your settings: Save or confirm your new limit. In some cases, you may be asked to re-enter your password to validate the change.

Lowering your deposit limits generally takes effect immediately. Increasing a limit (for example, raising your weekly amount) may be subject to a "cooling-off" period in accordance with MGA standards (e.g., 24 hours or longer), to ensure that the decision is considered and not impulsive.

Time Limits and Session Management

To help you manage the amount of time you spend gambling, praise-casino offers tools such as session timers and optional reality checks:

• Session timers: You can set a maximum session length (for example, 30, 60, or 120 minutes). Once this time limit is reached, a notification will appear, and you may be logged out or asked to confirm if you wish to continue.
• Reality checks: Periodic pop-up messages can be activated to remind you how long you have been playing and how much you have won or lost during the session. These reminders encourage you to pause and decide whether to keep playing or stop.
• How to activate: In "My Account" -> "Responsible Gaming", select "Time Limits" or "Session Control". Choose your preferred timer and/or reality check interval, then save the settings.

Short-Term Breaks ("Time-Out")

If you feel you need a brief pause without closing your account, you can use the Time-Out feature:

1. Navigate to Time-Out: While logged in, go to "My Account" -> "Responsible Gaming" and select "Time-Out" or "Cooling-Off".
2. Choose duration: Select a short-term break period, such as 24 hours, 48 hours, or 72 hours. Some additional options (e.g., 7 or 30 days) may also be offered.
3. Confirm your choice: Read the information about what Time-Out means (no deposits or wagers during the period) and click "Confirm" or "Activate".

During an active Time-Out, you will not be able to deposit or place bets. In some cases, access to your account may be restricted to viewing your balance and transaction history only. Once the selected Time-Out period ends, your account is automatically restored, subject to our usual security and verification checks. A Time-Out is intended as a short-term break; if you feel your issues are more serious, consider self-exclusion for a longer period, as described in the next section.

Financial responsibility note (Canada): In line with AML regulations applicable to N1 Interactive Ltd. and practical experience in the Canadian market, withdrawal processing normally begins only after your identity and payment methods have been verified (KYC). Where possible, you should use the same method for withdrawals that you used for deposits (e.g., Interac, iDebit, Instadebit, ecoPayz, or bank transfer). Never view pending withdrawals as "available" money for further gambling. If you are tempted to cancel withdrawals to continue playing, we recommend enabling stricter limits or seeking a Time-Out or self-exclusion.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel they are at risk of, or already experiencing, gambling-related harm. It allows you to block access to your praise-casino account for a defined period ranging from at least six months up to a lifetime ban. Self-exclusion is binding and cannot be lifted before the selected period has expired, in accordance with responsible gambling standards under the Malta Gaming Authority license.

How to Apply Self-Exclusion

1. Access the self-exclusion section: Log in to your account at praise-casino-ca.com, go to "My Account" or "Profile", and open the "Responsible Gaming" area. Select "Self-Exclusion". If you cannot log in but wish to self-exclude, contact customer support via live chat or email and state your request clearly.
2. Choose the exclusion period: From the options provided, select the period that best reflects your needs. Common choices include:
   • 6 months
   • 1 year
   • 2-5 years
   • Lifetime (permanent) self-exclusion
3. Review the consequences: Carefully read the explanation of what self-exclusion involves, including login restrictions, marketing opt-outs, and how outstanding balances are handled.
4. Confirm your decision: Tick any required confirmation boxes and click "Confirm Self-Exclusion". You may be asked to confirm again via email or live chat. Once confirmed, the self-exclusion will be applied and cannot be reversed before expiry.
5. Document your decision: For your own records, we recommend saving or printing the confirmation message, which includes the start date and duration of your exclusion.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, deposit, or place wagers with your praise-casino account during the exclusion period. Any attempts to create new accounts may result in those accounts being closed when detected.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails, SMS messages, and similar marketing materials related to praise-casino during your exclusion.
• Balances and withdrawals: Subject to verification requirements and the Terms & Conditions, any available real-money balance and pending withdrawals will be handled in line with applicable regulations and internal policies. You may be asked to contact support to arrange a withdrawal from a self-excluded account, provided this does not conflict with AML obligations.
• Lifetime exclusion: If you select a lifetime self-exclusion, your account will remain permanently closed. Reopening or creating new accounts may not be permitted.
• Scope of exclusion: Self-exclusion at praise-casino via praise-casino-ca.com applies to this website and its account only. It may not automatically extend to other online gambling sites, even if they are operated by N1 Interactive Ltd. or other companies. Where legally required, N1 Interactive Ltd. may apply your exclusion across its own brands; you can ask customer support to clarify the scope and, if appropriate, request wider group-level exclusion.

If you are considering self-exclusion, we strongly encourage you to also install blocking software on your devices, contact a local support service in Canada, and inform trusted family members or friends so that you have additional support in staying away from gambling.

Support Resources

Independent professional help is an essential part of responsible gaming. In addition to the tools provided by praise-casino, you have access to confidential, free or low-cost support services in Canada and internationally. These organizations offer information, counselling, crisis support, and resources both for people who gamble and for their families. You can contact them even if you are not sure whether your gambling is a problem-early conversations can prevent more serious harm.

Local Support - Canada (2025)

The services listed below are examples of well-established resources available to residents in Canada. Availability, hours, and phone numbers may change; please verify details through the official websites for your province or territory. Most services offer free, confidential support and can refer you to local counsellors:

• Canada-wide & provincial helplines:
  • Alberta, Saskatchewan, Manitoba: Provincial problem gambling or addictions helplines provide 24/7 support and referral to local services.
  • British Columbia: BC Problem Gambling Helpline offers confidential telephone and online support and can connect you with counselling and group programs.
  • Quebec: Specialized helplines offer assistance in French and English, including references to "Jeu : aide et référence" and other regional programs.
  • Atlantic provinces and territories: Local health authorities provide helplines and online resources for gambling harm; use your provincial health website to locate them.
• Counselling and health services: Many provincial health systems provide free or subsidized counselling for gambling-related problems. Contact your family physician, nurse practitioner, or community health clinic to request a referral.
• Indigenous and community-specific services: In some regions, Indigenous communities and local organizations offer culturally sensitive gambling support programs. Information is typically available through community health centres or band councils.

Important: If you are in immediate danger or experiencing a mental health crisis (e.g., suicidal thoughts), contact your local emergency number (such as 911) or a crisis line in your province without delay. Gambling helplines are not a substitute for emergency services.

International Support Organizations

These organizations support users from many countries, including Canada, and can be especially useful if local services are not immediately accessible or if you prefer online assistance:

National Self-Exclusion Schemes (Examples)

Some jurisdictions operate centralized self-exclusion registers that cover multiple licensed operators. If you live in or later move to one of these countries, you may consider registering with the relevant scheme in addition to using the tools at praise-casino:

• United Kingdom - GamStop: A free self-exclusion service that, once you register, prevents you from using online gambling sites licensed in Great Britain for a chosen period. Website: gamstop.co.uk.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is a national register allowing individuals to exclude themselves from licensed gambling in Spain.
• Other countries: Many European and international jurisdictions are introducing similar schemes. Check with your local regulator or government website to determine what is available where you live.

Blocking Apps and Technical Tools

To reinforce your self-exclusion or if you share devices with others, you may wish to install blocking software that restricts access to gambling websites and apps:

• Gamban: A paid service that blocks access to a wide range of gambling websites and apps across devices (desktop and mobile). Useful for long-term blocking.
• BetBlocker: A free application offering device-level blocking of gambling sites. You can choose the period of blocking, including long-term options.
• Parental control and browser tools: Many operating systems and internet providers offer parental control features that can be configured to block gambling-related content.

These tools are independent from praise-casino, and we do not control their operation or terms. However, they can increase the effectiveness of Time-Outs and self-exclusions, particularly if you are concerned about impulsive access to other gambling websites.

Family and Friends Support Resources

Family members and close friends affected by someone's gambling can also access dedicated support services. Many of the helplines and organizations listed above provide separate programs, forums, or groups for loved ones, including education on gambling addiction, coping strategies, and communication tools. See the "Help for Family" section below for further information.

Help for Family

Gambling problems often affect not only the person who gambles but also their family, partners, and friends. If you are concerned about someone who uses praise-casino via praise-casino-ca.com or any other gambling site, you have the right to seek support and protect your own well-being. You cannot force another person to change, but you can prepare, communicate clearly, and encourage them to get help.

How to Talk to Someone About Their Gambling

• Choose the right moment: Pick a calm, private time when neither of you is angry, tired, or under the influence of alcohol or drugs. Avoid starting the conversation immediately after a loss or conflict.
• Focus on behaviour and impact: Use "I" statements that describe what you observe and how it affects you (e.g., "I am worried because bills are not being paid" rather than "You are irresponsible").
• Avoid blame and shame: Problem gambling is often linked with stress, mental health, or other difficulties. Express concern and care rather than accusation, and emphasize that help is available.
• Set clear boundaries: Decide in advance what you can and cannot do-for example, not lending money, not covering gambling debts, and not lying to others about the situation.
• Encourage professional help: Suggest contacting a local gambling helpline in Canada, speaking to a therapist, or joining a support group such as Gamblers Anonymous or similar peer networks.

Support for Family Members

Family members can access dedicated services, including:

• Helplines and counselling: Many provincial gambling helplines in Canada offer separate guidance and counselling referrals for relatives of people with gambling issues.
• Support groups and forums: International organizations such as GamAnon (Gamblers Anonymous for family) and online forums associated with Gambling Therapy or other charities provide moderated spaces to share experiences and learn from others.
• Online chats and educational resources: Websites like gamblingtherapy.org and national health portals offer articles, self-help guides, and live chat for affected others.

Recommended Next Steps

1. Ensure safety and stability: If gambling is causing financial harm, seek independent financial advice and consider taking steps to protect joint accounts or household funds, in accordance with local laws and any shared agreements.
2. Consult a mental health professional: Speak with a psychotherapist, psychologist, or counsellor experienced in addiction or behavioural problems. Your family doctor or community health clinic can provide local referrals.
3. Use hotlines and online support: Contact a provincial gambling helpline or international services like Gambling Therapy for practical advice on supporting the person and protecting yourself.
4. Encourage use of tools: If the person gambles at praise-casino, encourage them to use deposit limits, Time-Outs, self-exclusion, and blocking tools, and to contact our support team for assistance with responsible gaming measures.

praise-casino will consider and respond to responsible gaming concerns raised by family members where possible, but due to privacy and data protection laws, we may be limited in what information can be shared without the account holder's consent.

Operator's Commitment

As a Malta Gaming Authority-licensed operator serving Canadian players (excluding Ontario) via praise-casino-ca.com, N1 Interactive Ltd. is committed to high standards of player protection, fair gaming, and compliance with applicable AML and data protection laws as of 2025. Responsible gaming is integrated into our internal procedures, staff training, and technical systems.

Internal Risk Checks and Behaviour Monitoring

Within the limits of privacy and regulatory requirements, praise-casino uses automated and manual checks to identify patterns that may indicate elevated gambling risk, such as:

• Unusually long playing sessions without breaks or repeated play at very late hours.
• Rapid and significant increases in deposit amounts, especially following a series of losses.
• Frequent use of multiple payment methods, inconsistent with typical entertainment spending patterns.
• Repeated cancellation of withdrawal requests in order to continue gambling.
• Player communications indicating distress, financial hardship, or loss of control.

These checks are designed to support you, not to guarantee detection. Ultimately, you remain responsible for your own gambling decisions. However, when our systems identify potential risks, we may take additional steps to protect you.

When We May Contact You

Subject to applicable laws and our Terms & Conditions, praise-casino support staff may initiate contact with you if risk indicators are detected, for example:

• To provide information about responsible gaming tools (limits, Time-Outs, self-exclusion) and encourage their use.
• To ask questions about your circumstances where this is appropriate and allowed by regulation, in order to understand whether further protective action is needed.
• To apply temporary restrictions, such as lowering deposit limits or placing a short cooling-off period, where justified by our responsible gaming policies.
• To remind you of your right to close or self-exclude from your account and direct you to external support resources.

Any interventions are designed to balance your freedom to play with our duty to promote safer gambling. All staff handling responsible gaming matters receive specific training and operate under internal procedures aligned with MGA requirements and industry best practices relevant to Canadian players.

Dispute Resolution and Regulatory Oversight

If you have a complaint related to responsible gaming, account management, or the handling of your self-exclusion or limits, please first contact our customer support and, if needed, escalate to our responsible gaming team as described in the "Contact & Feedback" section. If your complaint cannot be resolved internally within a reasonable period (usually 8 weeks), you may be able to refer it to our designated Alternative Dispute Resolution (ADR) provider, ThePOGG.com, free of charge. As a last resort, issues related to compliance with our Malta license may be raised with the Malta Gaming Authority, subject to their procedures.

Updates

Responsible gaming standards, regulatory expectations, and internal procedures evolve over time. praise-casino periodically reviews and updates this page to reflect changes in applicable laws, the requirements of the Malta Gaming Authority, best practices in player protection for Canadian markets, and the tools available on praise-casino-ca.com.

How You Will Be Notified of Changes

• Website updates: The current version of this responsible gaming page is always available via the footer of praise-casino-ca.com. Significant updates may be highlighted with banners or notices on the homepage or in your account area.
• Email notifications: Where required by law or where changes substantially affect your rights or obligations, we may notify you via email to the address registered with your account.
• Terms & Conditions: Any changes affecting your contractual relationship with N1 Interactive Ltd. will be reflected in the Terms & Conditions. In case of inconsistency, the Terms & Conditions and applicable law prevail.

Last updated: 6 November 2025. If you believe that any information on this page is unclear or outdated, please contact our responsible gaming team using the details below.

Contact & Feedback

praise-casino encourages open communication about responsible gambling. Whether you have questions about the tools described here, wish to request restrictions on your account, or want to provide feedback on how we manage player protection for Canadian users, our team is available to assist.

Responsible Gaming Contact Details

• Email (Responsible Gaming Team): responsiblegaming@praise-casino-ca.com
• General Support Email: support@praise-casino-ca.com
• Telephone: You can reach our responsible gaming team via the main customer support phone number published on the "Contact" or "Support" page of praise-casino-ca.com. When calling from Canada, please ensure you use the international dialing format shown on that page; standard carrier charges apply.
• Live Chat: Real-time assistance is available through the live chat function on praise-casino-ca.com (subject to operating hours and availability). You may request to speak specifically to a representative trained in responsible gaming issues.

Feedback and Self-Control Request Form

For structured requests or feedback, you may use the responsible gaming feedback form available via the "Responsible Gaming" or "Help" section of praise-casino-ca.com. The form typically includes fields such as:

• Full name and account email (registered with praise-casino).
• Optional account ID or username.
• Province/territory of residence in Canada (to help us refer you to appropriate local resources).
• Type of request (e.g., lower deposit limit, impose Time-Out, self-exclusion, questions about tools, complaint or suggestion).
• Preferred contact method (email, live chat, telephone).
• Additional details about your situation or concerns.

Upon receiving your request, our team will review it as soon as reasonably possible and respond using your preferred contact method. In cases involving urgent responsible gaming risks (for example, explicit indications of significant financial or emotional harm), we may prioritize the case and propose stronger protective measures such as immediate self-exclusion, as permitted by law and our internal policies.

Important disclaimer: The information on this page is provided for general guidance only and does not constitute legal, financial, or medical advice. It does not replace the applicable Terms & Conditions of praise-casino or the laws and regulations of your province or territory in Canada. In the event of any conflict, the Terms & Conditions, the Malta Gaming Authority license requirements, and the relevant laws prevail. Always seek independent professional advice regarding financial, legal, or mental health matters related to gambling.