Privacy Policy

This Privacy Policy explains how the online gaming services available at https://praise-casino-ca.com operated under the brand praise-casino collect, use, disclose, and protect personal information. It applies to all registered players, website visitors, and individuals who otherwise interact with our services, including customer support and marketing communications. By using our website or opening an account, you acknowledge that you have read and understood this Policy. This Privacy Policy is effective as of 6 November 2025 and is designed to align with applicable Canadian privacy laws and relevant international standards.

Who We Are

The services provided through https://praise-casino-ca.com under the brand praise-casino are operated by:

N1 Interactive Ltd.
206, Wisely House, Old Bakery Street
Valletta VLT1451, Malta
Company registration number: C 81457
Primary gaming licence: MGA/B2C/394/2017, issued by the Malta Gaming Authority (MGA)

For the purposes of privacy and data protection laws, N1 Interactive Ltd. is the controller of personal information collected via praise-casino-ca.com, including from players located in Canada (excluding Ontario, where players are not permitted to register or play).

Data Protection Contact

We have designated a privacy contact function (data protection officer role) responsible for overseeing questions in relation to this Privacy Policy.

Data Protection Contact / DPO
Email: privacy@praise-casino-ca.com
Website: https://praise-casino-ca.com
Preferred channel: secure messaging via your logged‑in account or email.

If you have any questions about this Policy, our data practices, or your privacy rights, you may contact us using the details above.

What Personal Data We Collect

We collect only the personal information that is necessary to provide our services, comply with legal obligations (including gaming and anti‑money laundering rules), protect our legitimate interests, and support a safe gaming environment. The categories of data we may collect include:

Identification and Contact Data

Account data: full name, date of birth, gender (where provided), username, password, preferred language, and account ID.
Contact details: email address, mailing address, country and province of residence, and telephone number(s) where you choose to provide them.
Verification data (KYC/AML): copies or details of identification documents (e.g., passport, ID card, driving licence), proof of address (e.g., utility bill, bank statement), and, where legally required, information on the source of funds or source of wealth.

Technical and Usage Data

Technical identifiers: IP address, device identifiers, browser type and version, operating system, time zone setting, and language preferences.
Log information: login time, logout time, pages visited, clicks, navigation paths, error logs, session duration, and similar diagnostic data.
Device and network data: information about your internet service provider, screen resolution, and device configuration to optimize performance and security.

Payment and Financial Data

Payment instrument details: limited card data (such as masked card number and expiry date), payment account identifiers (e.g., Interac, iDebit, Instadebit, ecoPayz IDs), and bank account information for bank transfers.
Transaction history: deposits, withdrawals, chargebacks, payment method used (e.g., Interac, iDebit, Instadebit, Visa/Mastercard, ecoPayz, Bank Transfer), amounts, currency, timestamps, and status.
Compliance‑related information: transaction monitoring flags, internal risk ratings, and records needed to comply with anti‑money laundering (AML) and counter‑terrorist financing obligations.

Gaming and Behavioral Data

Gameplay data: betting and wagering history, games played, win/loss records, bonuses used, session duration, and gameplay patterns.
Responsible gaming data: self‑exclusion information, deposit limits, loss limits, reality checks, cooling‑off periods, interactions with responsible gambling tools, and any communications related to gambling harm or risk.
Interaction and preference data: communications with customer support, complaints (including ADR processes, such as referrals to ThePOGG.com), marketing preferences, and responses to surveys or promotions.

Cookies and Similar Technologies

Cookies: small text files stored on your device that allow us to remember your preferences, maintain your session, and understand how you use our site.
Tracking technologies: web beacons, pixels, tags, SDKs and local storage used for security, analytics, fraud prevention, personalization, and (where permitted) advertising.

Details of how we use cookies and how you can manage them are provided in the "Cookies & Tracking Technologies" section below.

Legal Basis for Processing

Because our players and visitors can be located in different jurisdictions, we rely on different legal bases for processing, in line with applicable Canadian laws (including the Personal Information Protection and Electronic Documents Act - PIPEDA and relevant provincial laws), the EU General Data Protection Regulation (GDPR) where it applies, and other relevant regulations. Depending on the activity, we may process your personal data on one or more of the following grounds:

Consent

Marketing communications: we obtain your consent before sending electronic marketing communications (email, SMS, push notifications) where required by law. You may withdraw your consent at any time via your account settings or by using the unsubscribe link in our messages.
Cookies and analytics: where required, we ask for your consent to place non‑essential cookies (for example, for advertising or advanced analytics).

Performance of a Contract

Account creation and management: we process identification, contact, and verification data to open, maintain, and secure your praise-casino account at praise-casino-ca.com, to manage your balance, and to provide customer support.
Provision of gaming services: we process gameplay and transaction data to accept deposits, process withdrawals (including via Interac, iDebit, Instadebit, ecoPayz, Visa/Mastercard, and Bank Transfer), settle bets, award bonuses, and credit winnings.

Legal Obligations

Gaming and AML/KYC requirements: as a Malta‑licensed operator (MGA/B2C/394/2017) and a provider of services to Canadian residents, we must comply with applicable anti‑money laundering and counter‑terrorist financing rules, sanctions screening obligations, age and identity verification requirements, and responsible gambling regulations.
Record‑keeping and reporting: we retain certain records (for example, transactional and verification data) for legally prescribed periods and may disclose information to regulators, law enforcement, financial intelligence units, tax authorities, and dispute resolution bodies where required.

Legitimate Interests

Fraud prevention and security: we process technical, behavioral, and transactional data to detect and prevent fraud, account takeover, bonus abuse, underage play, and other prohibited activities, while ensuring that our measures are proportionate.
Service improvement and analytics: we analyse aggregated and pseudonymised usage data to understand how our services are used, improve user experience, optimize payment performance for Canadian players, and address technical issues.
Network and brand protection: we may share limited information within the N1 Interactive Ltd. group and with our designated ADR provider ThePOGG.com to administer fairness, address complaints, and safeguard the integrity of our services.

Purpose of Processing

We use personal information collected through praise-casino-ca.com for clearly defined purposes. Where required, we link each purpose to a lawful basis as described above.

Providing and Managing Our Casino Services

Account setup and verification: to register accounts for eligible Canadian players (excluding Ontario), verify identity and age, confirm your right to use specific payment methods, and ensure compliance with our Terms and Conditions.
Game operation and transactions: to enable deposits, withdrawals, bets, and game play, to credit winnings, and to apply bonuses and promotions.

Compliance and Risk Management

KYC/AML controls: to monitor transactions, perform due diligence, apply risk scores, and fulfil reporting duties to relevant authorities, including those in Malta and any competent Canadian agencies.
Responsible gambling: to administer self‑exclusion, limits, and other safer‑play tools and to contact players where behaviour indicates potential gambling‑related harm.

Service Improvement, Analytics, and Personalization

Analytics: to understand game performance, payment method reliability (for example, Interac, iDebit, Instadebit, ecoPayz, and Bank Transfer processing times), website navigation patterns, and device compatibility.
Optimization and personalization: to tailor content, language, and offers to your preferences where permitted, and to improve customer support operations.

Marketing and Communications

Direct marketing: to send you promotional communications about praise-casino offers at praise-casino-ca.com where you have given consent or where otherwise permitted by law.
Service messages: to send transactional and security alerts, changes to terms and policies, and responsible gambling notifications. These messages are necessary for operating your account and are not subject to marketing opt‑out.

Dispute Handling and Enforcement

Complaints and ADR: to investigate and resolve complaints, including disputes escalated to ThePOGG.com as our designated Alternative Dispute Resolution (ADR) provider.
Legal claims and enforcement: to establish, exercise, or defend legal claims, enforce our Terms and Conditions, and protect the rights, property, or safety of our players, staff, partners, and the public.

Disclosure & Sharing

We do not sell your personal information. We disclose personal data only to the extent necessary for the purposes described in this Policy, subject to appropriate safeguards and, where applicable, contractual protections.

Service Providers and Business Partners

Payment partners: Interac, iDebit, Instadebit, Visa/Mastercard acquirers, ecoPayz, banks, and other payment processors that facilitate deposits and withdrawals for Canadian players.
Technology and hosting providers: companies that host our infrastructure, provide security tools, analytics platforms, SMS/email delivery, and customer support systems.
Verification and risk management providers: identity verification services, AML screening tools, fraud‑prevention platforms, and responsible‑gaming systems.

Group Companies and Network Partners

N1 Interactive Ltd. group: limited data may be shared within the N1 Interactive Ltd. network (which also operates brands such as GSlot, SlotWolf, and Joo Casino) for compliance, risk management, and operational purposes, subject to intra‑group data transfer safeguards.

Regulators, Authorities, and ADR

Gaming regulators: the Malta Gaming Authority (MGA) and any other competent gambling regulators where we are required to share data in connection with licensing, audits, or investigations.
Data protection and law enforcement authorities: privacy regulators, financial intelligence units, courts, and law enforcement agencies when we are legally required to do so or when necessary to protect our rights or the rights of third parties.
Alternative Dispute Resolution (ADR): ThePOGG.com, where you escalate an unresolved complaint in accordance with our complaints procedure.

Affiliates and Advertising Networks

Marketing partners: where permitted by law and subject to your consent where required, we may work with marketing affiliates and advertising networks to track the performance of campaigns relating to praise-casino-ca.com. This may involve the use of cookies, pixels, and similar technologies, typically on an aggregated or pseudonymised basis.

Whenever we share personal data with third parties, we require them to use the data only for the specified purposes and to protect it in accordance with applicable data protection laws and contractual obligations.

International Transfers

Because N1 Interactive Ltd. is established in Malta and uses global service providers, your personal data may be transferred to and processed in countries outside of your province, territory, or country of residence, including:

Malta and other EU/EEA countries: where our core gaming infrastructure, support teams, or group entities are located.
Canada and the United Kingdom: where payment processors, banks, or service partners operate to support Canadian players.
Other countries (including potentially the United States): where some of our technical, analytic, or communication providers maintain systems.

When transferring personal data internationally, we implement appropriate safeguards, which may include:

Standard Contractual Clauses: using European Commission‑approved or other recognised contractual clauses for transfers from the EEA/UK to third countries.
Data minimisation and pseudonymisation: limiting the data shared and, where feasible, pseudonymising it before transfer.
Technical and organisational measures: encryption in transit and at rest, strict access controls, and robust incident management processes.

Where local laws in your jurisdiction provide additional requirements or protections for international transfers (for example, under GDPR or Mexican data protection rules), we aim to implement measures consistent with those standards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal, regulatory, accounting, or reporting requirements, and to resolve potential disputes. Retention periods may vary depending on the type of data and applicable laws, but we apply the following general principles:

Account and identification data: kept for the duration of your active account and normally for up to five (5) years after account closure, to comply with AML, gaming, and legal record‑keeping obligations.
Transaction and payment data: retained for the duration of the relationship and generally for up to five (5) to seven (7) years after the relevant transaction, depending on applicable financial and tax regulations.
Gameplay and behavioral data: stored while your account is active and for a reasonable period thereafter (typically up to five (5) years) to support responsible gambling measures, fraud investigations, and dispute resolution.
Marketing data: retained until you withdraw your consent or object to marketing, after which we will stop using your data for marketing and retain minimal records to respect your opt‑out.
Cookies and analytics data: retained in accordance with our cookie lifetimes, which vary by cookie type (see "Cookies & Tracking Technologies").

When data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete, anonymise, or aggregate it. If you exercise your right to erasure, we will remove or anonymise your personal data where legal requirements allow, while retaining the minimum necessary information to demonstrate compliance and to handle potential future claims.

Your Rights

Depending on your place of residence and the laws that apply to you, you may have certain rights in relation to your personal data. For Canadian residents, these rights are primarily based on PIPEDA and applicable provincial privacy laws. If you are located in the European Economic Area (EEA), the United Kingdom, or Mexico, additional rights may apply under the GDPR or under Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), including ARCO rights (Access, Rectification, Cancellation, and Opposition).

Core Privacy Rights

Right of access: you can request confirmation of whether we process your personal data and receive a copy of the data and information about how it is used.
Right to rectification (correction): you can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure / cancellation: subject to legal limitations (e.g., AML and gaming laws), you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.
Right to restriction of processing: in certain circumstances, you can request that we restrict the use of your data (for example, while a dispute is being resolved).
Right to object: you may object to processing based on legitimate interests, including profiling for risk or marketing purposes, and you can always object to direct marketing.
Right to data portability: where technically feasible and required by law, you may request a copy of certain personal data in a structured, commonly used, and machine‑readable format to transmit to another provider.
Marketing consent withdrawal: where processing is based on consent (for example, email marketing), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

Additional Rights for Mexican and EU/EEA Users

ARCO rights (Mexico): Mexican users have specific rights of Access, Rectification, Cancellation, and Opposition under LFPDPPP. We will handle such requests in line with that framework.
GDPR rights: users in the EEA or UK have enhanced rights under GDPR, including the right not to be subject to a decision based solely on automated processing, including profiling, where it produces legal or similarly significant effects, subject to certain exceptions.

How to Exercise Your Rights

Submit a request: contact us via email at privacy@praise-casino-ca.com or through the secure messaging function in your praise-casino account on praise-casino-ca.com. Please specify the right you wish to exercise and provide sufficient information to verify your identity and locate your records.
Verification: we may request additional information to verify your identity (for example, logging into your account or providing identification documents) to protect you against unauthorized access or deletion of your data.
Response timeframe: we aim to respond to all privacy requests within 30 days of receipt, as required by applicable laws. If we need more time due to complexity or volume, we will inform you of the extension and reasons.
Cost: we provide responses to reasonable requests free of charge. If a request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act, as permitted by law.
Limitations: certain rights may be restricted where necessary and proportionate to protect the rights and freedoms of others, to preserve legal privilege, or to comply with mandatory record‑keeping obligations (for example, AML rules that require us to retain data for a minimum period).

Cookies & Tracking Technologies

We use cookies and similar technologies on praise-casino-ca.com to provide our services, enhance security, analyze performance, and personalize your experience. Cookies may be set by us (first‑party cookies) or by third parties acting on our behalf.

Types of Cookies We Use

Strictly necessary (functional) cookies: session and persistent cookies required for the website to function properly, maintain your login session, process payments, and ensure security. These cannot be switched off in our systems.
Analytics and performance cookies: used to understand how visitors use the site, which pages are most frequently visited, and how players interact with games and payment flows. This helps us improve usability and performance, including for Canadian payment methods.
Personalization cookies: used to remember your preferences (such as language and region) and to tailor content.
Advertising and affiliate cookies: used, where applicable and permitted by law, to measure the effectiveness of our marketing campaigns and affiliate partnerships relating to praise-casino-ca.com.

Managing Cookies

Browser settings: you can configure your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or reject cookies, some parts of the site may become inaccessible or not function properly (e.g., login sessions and certain game features).
Internal preferences: where available, you can manage certain cookie and marketing preferences within your praise-casino account settings.
Third‑party tools: you may be able to opt out of certain third‑party analytics or advertising cookies using the tools provided by those third parties, subject to their own terms.

Data Security

We use a combination of technical, organisational, and physical measures to protect the personal data processed in connection with praise-casino-ca.com against unauthorized access, loss, misuse, alteration, or destruction. While no system can be guaranteed as completely secure, we continually review and improve our security controls to align with recognised industry standards.

Technical Measures

Encryption: data transmitted between your browser and our servers is protected using Transport Layer Security (TLS) protocols (TLS 1.2 or higher). Sensitive data is encrypted at rest where appropriate.
Access controls: access to personal data is restricted to authorized personnel who require it for their duties, based on role‑based access controls and the principle of least privilege.
Authentication and monitoring: we use multi‑factor authentication for administrative access, logging, and monitoring tools to detect suspicious activities, and automated controls to mitigate brute‑force or credential‑stuffing attacks.

Organisational and Procedural Measures

Policies and training: staff receive regular training on information security, data protection, and responsible handling of player data, including specific risks associated with online gambling and payment processing.
Risk assessments and audits: we perform internal security assessments and commission external reviews where appropriate. Our controls are designed to be consistent with recognised frameworks (such as ISO/IEC 27001 and SOC 2) even if we do not claim formal certification.
Incident response: we maintain incident response procedures to detect, investigate, and respond to security incidents. Where required by law, we will notify affected individuals and relevant authorities of qualifying data breaches without undue delay.

Complaints & Contacts

If you have questions, concerns, or complaints about how we handle your personal data, we encourage you to contact us first so that we can seek to resolve the issue amicably and efficiently.

How to Contact Us

Email (privacy): privacy@praise-casino-ca.com
Website: https://praise-casino-ca.com (use the "Contact Us" or account messaging function)
Postal address: N1 Interactive Ltd., 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta

Internal Complaint Procedure

Submit your complaint: provide a clear description of your privacy concern (for example, access request, alleged misuse of data, or marketing issue) and include your account details and any relevant evidence.
Acknowledgment: we aim to acknowledge receipt of your complaint within 7 days.
Investigation: we will investigate your complaint, which may involve reviewing logs, consulting internal teams, and contacting you for further information where necessary.
Response: we aim to provide a substantive response within 30 days of receiving your complaint. If we cannot meet this timeframe due to complexity or volume, we will notify you of the delay and expected new deadline.

Escalation to ADR and Supervisory Authorities

Alternative Dispute Resolution (ADR): if your complaint concerns gaming transactions or fairness and remains unresolved after our internal process, you may be able to escalate it to our designated ADR provider, ThePOGG.com, in accordance with their procedures. This service is free to players.
Canadian privacy authorities: if you are a resident of Canada, you may lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or, where applicable, your provincial privacy commissioner (for example, in Alberta, British Columbia, or Quebec).
EU/EEA data protection authorities: if GDPR applies to you, you may complain to your local supervisory authority in the EEA or to the competent authority in Malta (the Office of the Information and Data Protection Commissioner, IDPC).
Mexican data protection authority: if Mexican privacy law applies to you, you may submit a complaint to the competent Mexican authority responsible for enforcing LFPDPPP.

We recommend that you contact us first so that we can endeavour to resolve the matter directly, but you are not required to do so before contacting a supervisory authority where local law gives you that option.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. When we make material changes, we will take appropriate steps to inform you in advance.

Notification of Changes

Website notice: we will post the updated Privacy Policy on praise-casino-ca.com and update the "Last updated" date.
Direct communications: for significant changes, we will notify you via email, account notifications, and/or prominent banners on the website, where feasible, at least 30 days before the changes take effect.

Your Choices When the Policy Changes

Reviewing updates: we encourage you to review the Privacy Policy periodically to stay informed about how we protect your data.
Continued use: if you continue to use praise-casino-ca.com after the effective date of an updated Policy, your use will be considered acceptance of the changes, to the extent permitted by law.
Closing your account: if you do not agree with a material change, you may request to close your account. We will then process your data in accordance with this Privacy Policy and applicable law, including retention obligations.

Last updated: November 2025